Meet Jonny Morris

Forward with Jonny: A new kind of leader with a different approach

There’s something special happening in Cuscal’s Contact Centre, Sydney. Picture connected teams, united in purpose, supporting each other and delivering exceptional results. Leading the charge is our Senior Manager, Jonny Morris, and his dynamic Leadership team. Together, they’re crafting a workplace where collaboration, growth and success go hand in hand. We caught up with Jonny to chat about his unique approach to leadership and his bold vision for the future.

A chance encounter

Jonny’s journey with Cuscal began in the most unconventional way – while sunbathing on holiday in Noosa! While lying on the beach he fielded an unexpected call from a recruiter. With minimal time to research, he embraced the opportunity with characteristic enthusiasm and passion. Little did he know that bold, spur-of-the-moment decision would turn into something extraordinary.

“I didn’t even know who Cuscal was at the time,” Jonny says, “but what resonated with me was the chance to bring my expertise in contact centres to an organisation that truly values people.”

Today, Jonny serves as Senior Manager of Cuscal’s Contact Centre, a critical hub supporting both B2B and B2C operations. His fraud operations team handles everything from inbound and outbound calls to fraud alerts and tactical two-way SMS channels, processing a whopping 110,000 interactions a month! But for Jonny, it’s not about the numbers – it’s about the people.

“I call myself the Chief Happiness Officer,” he says. “Every interaction is an opportunity to build trust and show compassion. It’s my job to make sure our people are supported, motivated and excited to come to work. Because when people care, the results take care of themselves.”

Hear from Jonny

Watch the video about Jonny and his journey at Cuscal.