Meet Simon Riordan

Forward with Simon: Because ‘customer first’ really matters

Simon is the kind of person you want on your client partnership team. Ever since he started in appliance sales in 2011, Simon has focused on ensuring customers are matched with the products and services that exactly suit their needs. This approach is paying dividends in Simon’s role as Client Partnership Manager at Cuscal. What’s more, Simon is finding the space to truly flex his problem-solving muscles, learning and growing as he goes.

Connecting the puzzle pieces

Catch Simon on the soccer field, playing five-a-side, and he’s in his element. No matter his position, Simon is always keenly watching the opposition, looking for the pattern, recognising the play then countering with the best solution. It’s a skill he’s perfected and one he uses in spades in his role at Cuscal.

As a Client Partnership Manager, Simon helps his portfolio of clients (largely fintechs, financial service providers and corporate clients) to implement a diverse range of payment systems, from BPAY to PayTo. Because his clients are generally start-ups, they’re all innovating quickly and tend to move agilely. This means plenty of scope for Simon to exercise his solution-seeking muscles.

“At Cuscal, we’re constantly innovating and problem-solving while still ensuring we meet our obligations as a highly regulated entity. It’s an interesting tension to navigate and I like being on the side that advocates for solutions for the fast-paced clients I work with.”

Having previously worked in the fintech and Software-as-a-Service space before joining us in 2024, Simon was familiar with much of what we do. However, Simon says it’s only at Cuscal that he’s had the chance to truly explore the enormous breadth of payment systems available across the country.

“What appealed to me about Cuscal is that it offers everything. I’m getting the chance to learn about all the different kinds of payments – from real time payments to the ATM work that we do. And there are so many more pieces of the puzzle I’m naturally curious to learn about. I like that Cuscal does everything internally and delivers products first-to-market time and time again.”

Want to go forward with Cuscal?

Hear from Simon

Watch the video about Simon and his journey at Cuscal.