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Category: Videos

NPP and PayTo SAM Network webinar

Posted on by Marketing Team

NPP’s PayTo will be a new, digital way for merchants and businesses to initiate real-time payments from their customers’ bank accounts while allowing customers to see and control all recurring payments through their account. With the introduction of PayTo from mid-2022 all financial institutions that offer customer-initiated real-time payments will need to make significant changes to their back-office processes and technology in order to support receiving and actioning PayTo messages and payment initiation requests.

Ben Vivoda, Head of Client Services and Nathan Churchward, Head of Product Emerging Services, from Cuscal met virtually with members of the SAM Network to discuss this next phase of the NPP and the opportunities that PayTo will create.

Webinar: ‘SAM Network webinar: The NPP and PayTo’

Making cyber security about humans with Alastair MacGibbon

Posted on by Uberbrand

As cyber-attacks continue to rise, Alastair MacGibbon from CyberCX shared his expertise at Curious Thinkers 2021 about how to make cybersecurity about humans in the fight against cybercrime.

In this session, Alastair shares his knowledge gained from his time as the Head of Australian Cyber Security and as Australia’s first e-Safety Commissioner and Special Adviser to the Prime Minister on Cyber Security.

He discusses the key players in cybercrime, how slow responses from tech vendors and patchy hardware supply exposes us to increasing risk and reveals how cybercriminals exploit the weaknesses in the cybersecurity chain – simple human mistakes.

Watch the video and discover what can you do to create a cyber-resilient operation and workforce. Listen to Alastair and learn how you can be better prepared to respond to increasingly sophisticated cyberattacks.

Keynote: ‘Making cybersecurity about humans in the fight against cybercrime’ with Alastair MacGibbon, CyberCX.

Building on the government’s Open Banking agenda

Posted on by Uberbrand

In this Curious Thinkers 2021 panel on Open Banking, we heard from industry leaders Scott Farrell, Jamie Leach and Rob Hale led by moderator Kieran McKenna talk about how you can capitalise on the Australian Government’s pivot to a digital economy.

The session explores how the government intends to enhance the Consumer Data Rights’ functionality, leverage it to support the new digital economy and make it safer, more effective and inclusive. It wants to encourage organisations to become data recipients so it can persuade millions of consumers to share their data. This, in turn, will fulfil their end goal of creating a robust digital economy.

So, what can you do to unlock value from the government’s refreshed Open Banking agenda? Hear from Scott, Jamie and Rob as they share their insights into building on the government’s plan from a regional bank, regulatory and industry perspective.

Watch the video and discover what can you do to take advantage of the government’s plans to accelerate the rollout of the Consumer Data Right and create real and long-lasting data-driven customer relationships.

Panel session: ‘Building on the government’s Open Banking agenda to create powerful data-driven customer relationships’ with Rob Hale, Regional Australia Bank, Jamie Leach, FDATA and Scott Farrell, King & Wood Mallesons.

Navigating customer-led digital innovation

Posted on by Uberbrand

At Curious Thinkers 2021, we learned how to navigate customer-led digital innovation in a panel session led by Cuscal’s Chief Client Officer and Deputy CEO Bianca Bates with 86 400’s Travis Tyler, Square’s Samina Hussain Letch and Westpac’s Di Challenor.

The session explores how customer-led innovation is becoming a competitive battleground in every sector. Especially considering a survey by Accenture found that while 93% of enterprise-level executives think innovation is critical to their business, only 34% believe they had a well-defined customer-led innovation strategy in place.

So, what can you do to unlock the value of customer-led innovation? Hear from Travis, Di and Samina as they share their insights into building a customer-led culture from a global, local and start-up perspective.

Watch the video and discover what customers now expect, get a sense of what’s possible and learn how you can build a culture of digital innovation.

Panel session: ‘Navigating the competitive battleground of consumer-led digital innovation’ with Bianca Bates, Cuscal, Travis Tyler, 86 400, Samina Hussain-Letch, Square Australia, and Di Challenor, Westpac.

DBS’ incredible digital transformation with Paul Cobban

Posted on by Uberbrand

At Curious Thinkers 2021, DBS Chief Transformation Officer Paul Cobban shared his journey of how he took DBS from being called Damn Bloody Slow to ‘World’s Best Bank’ not just once, but three times over.

In this session, Paul walks you through the multi-award-winning transformation journey he designed and led for DBS. He reveals the 10 lessons DBS learned and shows how you can apply them in your organisation.

Watch the video and discover what it took Paul to transform DBS’ 50-year-old cultural, digital and data offering and re-imagine banking from the ground up.

Keynote: ‘From Damn Bloody Slow to Best in the World – the transformation of DBS’ with Paul Cobban, DBS.

Managing consumer consent in a digital economy

Posted on by Marketing Team

Consent management will be a critical function for the successful rollout and uptake of the Consumer Data Right (CDR). In order to meet regulatory obligations, organisations will be required to demonstrate that they have have in place secure and robust consent management capabilities and infrastructure that ensures they can:

  • Safely and securely share consumer data;
  • Efficiently manage customer consent preferences;
  • Maintain customer privacy; and
  • Meet the evolving compliance requirements of the CDR.

This is essential to establishing and maintain consumer trust and for realising the objectives of the CDR.

Watch the video for more on the role of consent management in a digital economy.

Azupay PayID-powered consumer to business payments

Posted on by Marketing Team

Azupay are real-time payment specialists, delivering innovative, real-time payment solutions which leverage the New Payments Platform (NPP).

Cuscal and its team have been instrumental for Azupay to bring to market a new Consumer to Business payment method allowing consumers and merchants to be paid instantly, safely and for a fraction of the cost of credit cards or BNPL schemes – Azupay works online, in store and for bill payments.

Azupay – fairer, faster, safer

For more on how Azupay and Cuscal enabled Australia’s first and only PayID-powered digital payment solution watch our video.

Product Data Store – foundational open data capabilities

Posted on by Marketing Team

From October 2020, all Australian authorised deposit-taking institutions (ADIs) will be required to begin sharing Product Reference Data.

Bank rates, fees and the features of banking products covered by Consumer Data Right (CDR) legislation must be available to be automatically accessed in machine readable format in order for ADIs to be compliant with this first major Open Banking milestone. However, operational workflows and technology constraints can present challenges to the streamlined flow of this product data.

Cuscal’s Product Data Store forms part of our flexible and modular approach to Open Banking, providing organisations with an end-to-end, managed solution that takes care of CDR compliance obligations and realisation of the value-added opportunities enabled by the CDR.

Enabling the future

Posted on by Uberbrand

Our world is evolving faster than ever before. Leading the way are the innovators, the thinkers; those that see potential and seize opportunities.

For over 50 years, we have been helping our clients to transform the old and navigate the new. Our clients include the breadth of the finance industry across all the banks and mutuals, to the neobanks and the latest fintechs.

We partner with our clients to enable their entire payments ecosystem, so they can deliver the best payments experiences for their customers. We deliver this through our expert team, our ability to anticipate market needs, and our deep understanding of the financial payments industry.

Because at Cuscal we have one mission: to enable the future.

As an Authorised Deposit-taking Institution (ADI), our extensive capabilities include card and acquiring products, mobile payments, fraud prevention, EFT switching and settlements.

Watch the video about Cuscal, enabling the future.

Cuscal Curious Thinkers 2019 Showreel

Posted on by Rachael Shupe

Tomorrow’s experience starts today! Held on 23 & 24 October 2019 in Sydney, the Cuscal client and partner conference “Curious Thinkers” brought together an exceptional line up of international and local speakers for two days of innovation, inspiration & thought leadership.

This video gives a visual summary of the conference. Speakers included:

  • Amin Toufani (Chair of Finance & Economics, Singularity University)
  • Anthony Thomson (Chair, 86 400)
  • Bianca Bates (Chief Client Officer, Cuscal) & Amanda Hicks (Partner in Charge, Customer Brand & Marketing Advisory, KPMG Australia)
  • Darren Thayre (Partner, Oliver Wyman)
  • Graeme Wood (National Head of Product & Futures, Starcom) & Nicole Conroy (Head of Insight, Starcom)
  • Andy Parker (Partner, Innosight)
  • Simon Archer (Regional Banking & Payments Leader, NCR)
  • Dr Louise Beaumont (Chair & Advisor)
  • Nathan Kinch (CEO, Greater Than X)
  • Nathan Churchward (Head of Product, Emerging Services, Cuscal)
  • Deborah Latimer (Partner, Governance, Regulation & Conduct, Deloitte)
  • Richard McMahon (Senior Manager, Credit, Retail Banking & Payments, ASIC)
  • Lucinda Hartley (Co-founder, Neighbourlytics)
  • David Coventry (Optus) and many more.

We would like to thank all our sponsors for their support; Attra, ACI Worldwide, BPAY Group, Data Action, Kony, NCR, Optus, Placard, StarboardIT, Ultradata & Visa.

Visual scribe of Cuscal Curious Thinkers 2019 Wrap Up