Vigil fraud team

Our fraud team monitors transactions around the clock to protect against fraud at its most common time – after business hours.

The Vigil fraud team assess all transactions that are blocked, or alerted for investigation by our fraud management platform, to determine whether the block should be removed or if additional action should be taken.

We contact customers on your behalf with the upmost professionalism and sensitivity to confirm the legitimacy of questionable transactions and take action, if required.

The assessment outcomes from our team are automatically fed back into the platform so that it learns from, and adapts to, new fraud patterns and suspicious events without the need for manual coding, so we can remain adaptive rather than reactive to stay ahead of coordinated attacks and emerging fraud trends.