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Category: Videos

Moving Payments Forward, Together

Posted on by Rachael Shupe

At Cuscal, we’re one of Australia’s leading independent providers of payment solutions, partnering with financial institutions and businesses to enable their entire payments ecosystem. This video takes you behind the scenes of what makes payments seamless for consumers and businesses, while highlighting the complex infrastructure and expertise required to make every transaction secure and reliable.

From card issuing and acquiring to fraud monitoring and settlement, Cuscal delivers end-to-end capabilities that keep money moving safely across Australia’s payment system. Our robust connectivity, advanced technology, and commitment to innovation ensure that every payment, whether in-store or online, flows without interruption.

Watch the video to learn how we’re powering the future of payments, together.

Important Information: The information in this video is current as at 18 December 2025 and is subject to change. This information is provided for general information purposes only and not for the purpose of providing legal, financial or investment advice. This web copy and video are not to be distributed to any other party without Cuscal’s prior written consent. Cuscal Limited ABN 95 087 822 455.

Diversity, equity, and inclusion (DEI) at Cuscal

Posted on by Rachael Shupe

Diversity, equity, and inclusion (DEI) are more than just principles, they are embedded in how the Cuscal operates, leads, and grows. We’re committed to creating a workplace where every individual, regardless of their background, identity, or experience, feels safe, included, and empowered to thrive. Our commitment stems from the understanding that when people thrive, the business thrives too. DEI is a meaningful journey, with progress already underway in areas including gender pay equity and leadership representation.

Cuscal recognises that DEI extends beyond gender, embracing cultural diversity, First Nations inclusion, LGBTQIA+ representation, neurodiversity, and diversity of thought. Initiatives such as our hybrid working models and our neurodiverse-friendly office space are already making a difference. We acknowledge that building a truly inclusive workplace and culture takes time. Our employees are encouraged to actively champion DEI in their daily work, helping to shape a respectful, inclusive, and forward-thinking culture.

Watch the video and see our Chief Legal and People Officer, Freya Smith discuss moving DEI forward at Cuscal.

Important Information: The information in this video is current as at 26 August 2025 and is subject to change. This information is provided for general information purposes only and not for the purpose of providing legal, financial or investment advice. This web copy and video are not to be distributed to any other party without Cuscal’s prior written consent. Cuscal Limited ABN 95 087 822 455.

Revisiting Curious Thinkers 2024

Posted on by Rachael Shupe

Cuscal held its annual invite-only client conference, Curious Thinkers, on 12-13 November 2024 at the W Sydney. There was a talented line up of international and local speakers discussing the possibilities of payments. We heard about the future of payments, the global economy, AI, the digital world we live in, fraud and scams, and data monetisation.

Thanks to our MC Adam Spencer and all our thought-provoking speakers; Alan Thorogood, Angela Powell, Anushri Bansal, Barbara Wixom, Brendan Dowling, Cameron McEvoy, Charlotte Rush, Chris de Wit, Dom Thurbon, Edle Everaert, Evan Craig, Kausar Kenning, Lee Yearsley, Lynne Cardwell, Marc Eames, Michael Blomfield, Monica Muski Angelis, Nathan Churchward, Stela Solar, Tom Rundle, and Tracy Hall.

We look forward to seeing our clients again at Curious Thinkers 2025.

Watch the video to reflect on Curious Thinkers 2024.

Important Information: The information in this video is current as at 12 and 13 November 2024 and is subject to change. This information is provided for general information purposes only and not for the purpose of providing legal, financial or investment advice. The information contained in the web copy and video does not constitute an offer, a solicitation of an offer or to enter a legally binding contract. The video contains material provided by third parties. While such material is published with the necessary permission, Cuscal does not accept any responsibility for the accuracy or completeness of any such material. Although Cuscal has made every effort to ensure the information is free from error, Cuscal does not warrant the accuracy, adequacy or completeness of the information. Except where contrary to law, Cuscal intends by this notice to exclude liability for the information. This web copy and video are not to be distributed to any other party without Cuscal’s prior written consent. Cuscal Limited ABN 95 087 822 455.

Australia’s Opportunity and Responsibility: Shaping a More Secure Region and a Safer Digital World

Posted on by Rachael Shupe

Brendan Dowling, Australia’s Ambassador for Cyber Affairs and Critical Technology, Department of Foreign Affairs & Trade at Curious Thinkers 2024 in Sydney.

Brendan leads Australia’s international engagement on cyber affairs and critical technology issues, while delivering cyber capacity building, crisis response and building resilience across our region. He also served as the First Assistant Secretary for Digital and Technology Security Policy in Home Affairs.

Watch the video to hear from Brendan on the evolution of cybercrime and the role of every organisation in making clear design and deployment choices that increase the protection for themselves and the broader ecosystem.

Important Information: The information in this web copy and video are current as at 12 November 2024 and is subject to change. This information is provided for general information purposes only and not for the purpose of providing legal, financial or investment advice. The information contained in the web copy and video does not constitute an offer, a solicitation of an offer or to enter a legally binding contract. The video contains material provided by third parties. While such material is published with the necessary permission, Cuscal does not accept any responsibility for the accuracy or completeness of any such material. Although Cuscal has made every effort to ensure the information is free from error, Cuscal does not warrant the accuracy, adequacy or completeness of the information. Except where contrary to law, Cuscal intends by this notice to exclude liability for the information. This web copy and video are not to be distributed to any other party without Cuscal’s prior written consent. Cuscal Limited ABN 95 087 822 455.

Back to the Future: The Workplace for 2025 and Beyond

Posted on by Rachael Shupe

Charlotte Rush, Head of Growth, Inventium at Curious Thinkers 2024 in Sydney.

Charlotte is an Organisational Psychologist who has worked with organisations in Asia, the United States and Australia, helping them shape their organisation-wide innovation programs and supporting leaders to create great places to work. She has written about innovation, the future of work and organisational psychology.

Watch the video to hear from Charlotte on what it takes to build a workplace that thrives in an era of constant change, growing expectations, and unprecedented opportunity. Are you ready to shape the future?

Important Information: The information in this web copy and video are current as at 12 November 2024 and is subject to change. This information is provided for general information purposes only and not for the purpose of providing legal, financial or investment advice. The information contained in the web copy and video does not constitute an offer, a solicitation of an offer or to enter a legally binding contract. The video contains material provided by third parties. While such material is published with the necessary permission, Cuscal does not accept any responsibility for the accuracy or completeness of any such material. Although Cuscal has made every effort to ensure the information is free from error, Cuscal does not warrant the accuracy, adequacy or completeness of the information. Except where contrary to law, Cuscal intends by this notice to exclude liability for the information. This web copy and video are not to be distributed to any other party without Cuscal’s prior written consent. Cuscal Limited ABN 95 087 822 455.

Helping Families Navigate the Challenges of Youth Banking

Posted on by Rachael Shupe

Learning financial skills is fundamental to leading a fulfilling life. Yet at present both young people and their parents believe that financial institutions are falling short in meeting their information, service and education needs. In this video, we dive deeper into the key themes uncovered in our latest Youth Banking White Paper and share how financial institutions are well-positioned to develop innovative, educational, and accessible banking solutions that can strategically connect with the next generation of financial customers and seize opportunities in this dynamic market.

Inside this video:

  • Uncover the crucial stages of financial development for young Australians and the impact on your youth banking strategy — from the basics of money management to navigating digital payments and the influence of social media.
  • The three strategic decisions financial institutions must make to capture the youth banking market effectively.
  • Why a one-size-fits-all strategy fails for the 6-year-old to 22-year-old age group and the importance of adapting your products, messaging, and experience for each life stage.
  • The four main opportunity gaps between current banking offerings and the growing needs of parents and young people.
  • Understanding the ebb and flow of parent involvement along the youth banking journey and how to build this into your strategy and approach.
  • The importance of tone of voice and platform-appropriate experiences for digital-native youth.
  • The correlation between financial literacy and financial inclusion and how it affects customer lifetime value.

Featured Speakers:

  • Sarah Rowley, Senior Product Manager for Issuing, Cuscal,
  • Dawn Mischewski, Research and Customer Insights Specialist – Phase One Insights, and
  • Ryan Yuzon, Senior Director, Visa Consulting & Analytics, Visa Australia.

Watch this video now and learn how these insights can help you develop a program for the youth segment in line with your wider customer lifecycle strategy.

Important Information: The information in this web copy and video are current as at December 2024 and is subject to change. This information is provided for general information purposes only and not for the purpose of providing legal, financial or investment advice. The information contained in the web copy and video does not constitute an offer, a solicitation of an offer or to enter a legally binding contract. The web copy and video contain material provided by third parties. While such material is published with the necessary permission, Cuscal does not accept any responsibility for the accuracy or completeness of any such material. Although Cuscal has made every effort to ensure the information is free from error, Cuscal does not warrant the accuracy, adequacy or completeness of the information. Except where contrary to law, Cuscal intends by this notice to exclude liability for the information. This web copy and video are not to be distributed to any other party without Cuscal’s prior written consent. Cuscal Limited ABN 95 087 822 455.

Curious Thinkers 2023- A Look Back 

Posted on by Marketing Team

In 2023, on the 18-19 September Cuscal held its annual anticipated thought leadership event on the 18th and 19th of September 2023.

This exclusive, invite-only, two-day conference allowed our clients to hear from both local and international experts at the Winx Stand at the Royal Randwick Racecourse. The focus was on the latest data and payment trends, including real-time payments, fraud and scams, global economic outlook, social engineering, and innovative customer solutions that are shaping the industry.

The theme for Curious Thinkers 2023 was: REIMAGINE THE FUTURE: UNLEASH THE POWER OF DATA, DIGITAL, AND REAL-TIME TO ENHANCE CUSTOMER EXPERIENCE AND TRANSFORM YOUR BUSINESS
A huge thank you to all of our speakers who made this Curious Thinkers 2023 a resounding success. Their insights and expertise provided invaluable knowledge and inspiration to all our clients. And thanks to Synechron for kindly sponsoring the pre-dinner drinks on Monday 18 September 2023.

Watch the event wrap up and explore more about the agenda and speakers from Curious Thinkers 2023.

Global Economic Outlook

Posted on by Rachael Shupe

Simon Baptist, Visa Principal Economist for Asia Pacific caught up with Bronwyn Yam, Cuscal Chief Product Officer in Sydney to discuss the global economic outlook and how it may impact the Australian economy.

They discuss:

  • the key factors that are driving the economy,
  • the themes for the year ahead,
  • shifts in trade in the Asia Pacific,
  • how the US election and tourism could impact Australia and
  • how new technology and Gen Z may affect payments in the future.

Watch Simon Baptist share his knowledge and insights for 2024 with Bronwyn Yam.

Powering seamless and secure connections for customers. Always.

Posted on by Marketing Team

For over 60 years Cuscal has been empowering seamless and secure connections for customers, providing banks, mutuals and credit unions, payment service providers and enterprise clients with wholesale connectivity services to Australia’s entire payment ecosystem.

Discover the role Cuscal plays in enabling access to Australia’s card payments network and how we ensure the safe, secure and seamless processing of retail card payments for our clients and their customers.

Contact us to discuss your payment requirements and how we can help your business.


Updated Video: We published an updated version of this video in our Newsroom on 18 December 2025, watch Moving Payments Forward, Together.

Important Information: The information in this video is current as at 4 September 2023 and is subject to change. This information is provided for general information purposes only and not for the purpose of providing legal, financial or investment advice. This web copy and video are not to be distributed to any other party without Cuscal’s prior written consent. Cuscal Limited ABN 95 087 822 455.

What our clients have to say about Cuscal as their payments partner

Posted on by Marketing Team

Throughout our history, Cuscal’s primary focus has been on empowering our clients to thrive and succeed in a digital-first economy.

As the leading independent provider of payments solutions in the Australian financial services, we have consistently demonstrated our leadership in innovation and adaptability. Our comprehensive portfolio of payments solutions, combined with our track record of delivering first-to-market solutions, has played a vital role in fostering competition in the sector and providing consumers with greater choice. Here is what some of our clients have to say about us.

We sincerely appreciate your ongoing partnership and the trust you have placed in our services.