Darren Thayre, Partner, Oliver Wyman at the second annual Curious Thinkers 2019 in Sydney.
Darren talks to clients about moving from a product centric view of the world to talking in the consumer language and deeply understanding the customer needs, as well as what a frictionless experience as a daily life partner could look like.
Watch the video and learn what three key questions you need to ask to determine if you have a customer first solution.
Our inaugural Curious Thinkers conference, held on 24 & 25 September 2018, took our clients on a journey through innovation, thought leadership, product solutions and more to inspire thinking about the future of payments.
Over the course of the two days we covered a wide range of current and future-focused topics – from what’s happening globally in payments and how that impacts us here in Australia, to open banking, real-time payments, customer experience and how to drive innovation within organisations.
An exceptional line up of international and local thought leaders shared their expertise and insights, including: Dr Leda Glyptis (Chief of Staff, 11:FS), Nuno Sebastiao (CEO, Feedzai), Steven Bankston (Senior Director, Product Development Visa), Stephen Scheeler (The Digital CEO), Charlotte Rush (Innovation Consultant, Inventium), Rocky Scopelliti (Futurologist & Author), Scott Farrell (Partner, KWM) and many more.
Read the Conference highlights from our Chief Client Officer, Bianca Bates.
View video content from Curious Thinkers via the links below:
APRA’s chairman Wayne Byres talked about the way ahead for finance, technology and regulation at Curious Thinkers 2018 in Sydney.
Watch the video to learn APRA’s thoughts on open banking, IT investment, cloud technology and financial innovation. Read a transcript of this presentation on the APRA website
International keynote speaker Dr Leda Glyptis, Chief of Staff at 11:FS, presents “Get Real: Banking Innovation 2.0” at Curious Thinkers 2018 in Sydney.
Watch the video where Leda gives a thought-provoking presentation on banking innovation, discussing how banking is heading towards greater openness. She describes how new FinTechs, in general, are unbundling things, targeting specific niches rather than targeting the holistic businesses of banks.
11:FS thinks the digital transformation for banks is only 1% finished.
The Digital CEO, Stephen Scheeler, at Curious Thinkers 2018 in Sydney talking with Cuscal‘s clients about the eight elements of disruptive leadership.
Watch the video to find out the keys to disruptive leadership and how business leaders can learn from the successes of the tech giants to maximise the future success of their own businesses.
Andrew Twaits, Executive, Customer and Partner Engagement at Bendigo and Adelaide Bank presented “Bendigo Bank: from innovation to incubation” at Curious Thinkers 2018 in Sydney.
Watch the video to learn how Andrew drew on his experience in the online gambling industry, along with his work in the banking sector, to build great customer experiences. He covers why customer experience matters; disruption; timing; awareness & focus.
Charlotte Rush, Innovation Consultant, Inventium at Curious Thinkers 2018 in Sydney talking to Cuscal’s clients about how to unlock growth through innovation.
Watch the video to learn insights on the difference between true innovation (which adds value) and change for change’s sake (little value). In addition, learn the importance of identifying consumer frustrations to unlock opportunities for innovation.
