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What our clients have to say about Cuscal as their payments partner

Throughout our history, Cuscal’s primary focus has been on empowering our clients to thrive and succeed in a digital-first economy.

As the leading independent provider of payments solutions in the Australian financial services, we have consistently demonstrated our leadership in innovation and adaptability. Our comprehensive portfolio of payments solutions, combined with our track record of delivering first-to-market solutions, has played a vital role in fostering competition in the sector and providing consumers with greater choice. Here is what some of our clients have to say about us.

We sincerely appreciate your ongoing partnership and the trust you have placed in our services.

Curious Thinkers 2022 – a look back

Cuscal held its annual flagship thought leadership event, Curious Thinkers, on 26-27 July 2022.

2022’s theme for Curious Thinkers was Shaping the Future: Addressing today’s challenges with tomorrow’s technology. The keynote speakers and panel presentations focussed on how our clients can harness innovation and digital technologies to remain at the forefront of a highly competitive and rapidly evolving market.

A big thank you to all our amazing speakers who took time to share their insights and thought-provoking ideas. We also want to thank our clients, partners and associates who joined us for the event.

Making cyber security about humans with Alastair MacGibbon

As cyber-attacks continue to rise, Alastair MacGibbon from CyberCX shared his expertise at Curious Thinkers 2021 about how to make cybersecurity about humans in the fight against cybercrime.

In this session, Alastair shares his knowledge gained from his time as the Head of Australian Cyber Security and as Australia’s first e-Safety Commissioner and Special Adviser to the Prime Minister on Cyber Security.

He discusses the key players in cybercrime, how slow responses from tech vendors and patchy hardware supply exposes us to increasing risk and reveals how cybercriminals exploit the weaknesses in the cybersecurity chain – simple human mistakes.

Watch the video and discover what can you do to create a cyber-resilient operation and workforce. Listen to Alastair and learn how you can be better prepared to respond to increasingly sophisticated cyberattacks.

Keynote: ‘Making cybersecurity about humans in the fight against cybercrime’ with Alastair MacGibbon, CyberCX.

Navigating customer-led digital innovation

At Curious Thinkers 2021, we learned how to navigate customer-led digital innovation in a panel session led by Cuscal’s Chief Client Officer and Deputy CEO Bianca Bates with 86 400’s Travis Tyler, Square’s Samina Hussain Letch and Westpac’s Di Challenor.

The session explores how customer-led innovation is becoming a competitive battleground in every sector. Especially considering a survey by Accenture found that while 93% of enterprise-level executives think innovation is critical to their business, only 34% believe they had a well-defined customer-led innovation strategy in place.

So, what can you do to unlock the value of customer-led innovation? Hear from Travis, Di and Samina as they share their insights into building a customer-led culture from a global, local and start-up perspective.

Watch the video and discover what customers now expect, get a sense of what’s possible and learn how you can build a culture of digital innovation.

Panel session: ‘Navigating the competitive battleground of consumer-led digital innovation’ with Bianca Bates, Cuscal, Travis Tyler, 86 400, Samina Hussain-Letch, Square Australia, and Di Challenor, Westpac.

Cuscal Curious Thinkers 2019 Showreel

Tomorrow’s experience starts today! Held on 23 & 24 October 2019 in Sydney, the Cuscal client and partner conference “Curious Thinkers” brought together an exceptional line up of international and local speakers for two days of innovation, inspiration & thought leadership.

This video gives a visual summary of the conference. Speakers included:

  • Amin Toufani (Chair of Finance & Economics, Singularity University)
  • Anthony Thomson (Chair, 86 400)
  • Bianca Bates (Chief Client Officer, Cuscal) & Amanda Hicks (Partner in Charge, Customer Brand & Marketing Advisory, KPMG Australia)
  • Darren Thayre (Partner, Oliver Wyman)
  • Graeme Wood (National Head of Product & Futures, Starcom) & Nicole Conroy (Head of Insight, Starcom)
  • Andy Parker (Partner, Innosight)
  • Simon Archer (Regional Banking & Payments Leader, NCR)
  • Dr Louise Beaumont (Chair & Advisor)
  • Nathan Kinch (CEO, Greater Than X)
  • Nathan Churchward (Head of Product, Emerging Services, Cuscal)
  • Deborah Latimer (Partner, Governance, Regulation & Conduct, Deloitte)
  • Richard McMahon (Senior Manager, Credit, Retail Banking & Payments, ASIC)
  • Lucinda Hartley (Co-founder, Neighbourlytics)
  • David Coventry (Optus) and many more.

We would like to thank all our sponsors for their support; Attra, ACI Worldwide, BPAY Group, Data Action, Kony, NCR, Optus, Placard, StarboardIT, Ultradata & Visa.

Visual scribe of Cuscal Curious Thinkers 2019 Wrap Up

Social data for smarter cities with Lucinda Hartley

Lucinda Hartley, co-founder, Neighbourlytics at Curious Thinkers 2019 in Sydney.

Lucinda is an urban designer, entrepreneur and founder of Neighbourlytics, a social analytics platform for neighbourhoods.

Watch the video to hear from Lucinda as she invites the audience to look at human centred data, outside of payments, and how understanding neighbourhoods can help us understand people.

Visual scribe of The Future Of Connected Living With Starcom



An ASIC update with Richard McMahon

Richard McMahon, Senior Manager Financial Services Group, ASIC at Curious Thinkers 2019 in Sydney.

Richard discusses ASIC’s key strategic priorities to support a fair, strong and efficient financial system for all Australians and current areas of focus in the Credit, Banking and Payments team.

Watch the video to hear more on specific initiatives from ASIC including Machine learning and digitally assisted compliance, Voice analytics the Review of the ePayments code.

Data Trust by Design with Nathan Kinch

Nathan Kinch, CEO, Greater than X and inventor of Data Trust by Design at Curious Thinkers 2019 in Sydney.

The most trustworthy organisations will gain access to more of the right customer data. These organisations will win their market by delivering better consumer outcomes through data enabled Lifestyle Services.

Watch the video to hear from Nathan who showcases how ambitious organisations can apply Data Trust by Design to truly take advantage of the Open Data opportunity.

Visual scribe of Data Trust By Design With Nathan Kinch


Dual transformation with Andy Parker

Andy Parker, Partner, Innosight at Curious Thinkers 2019 in Sydney.

Andy focuses on helping clients develop long-term growth strategies, manage transformation, design disruptive growth businesses and build enduring innovation capabilities.

New research into the dynamics of transformation in ASX 200 firms has identified eight Australian Transformation Champions that have achieved exceptional and sustained growth.

Watch the video to learn more about the strategic drivers and capabilities behind the success of the eight champions. These include taking a dual transformation approach to growth, demonstrating digital dexterity, and making and funding clearly strategic choices.

Visual scribe of Dual Transformation With Andy Parker

The future of connected living with Starcom

Graeme Wood, National Head of Product & Futures, Starcom and Nicole Conroy, Head of Insight, Starcom at Curious Thinkers 2019 in Sydney.

Starcom and its partners, Visa and Seven West Media, took over four Australian households and transform them into connected smart homes of the future, in a project designed to uncover how smart technology will change consumer behaviour.

Watch the video to understand what the research project uncovered and experience what living in 2023 might be like.

Visual scribe of The Future Of Connected Living With Starcom