Articles

Forward with Lilly: How this young grad is growing her accomplished career at Cuscal When Lilly Warfield joined Cuscal as an intern in 2023, she had no idea how much it would shape her future. From starting with our Enterprise Technology Services (ETS) Security team to working as a Fraud Officer, Lilly has grown leaps […]

Did you know that, according to a recent report from Xero, 25% of consumers would visit another business if their preferred payment method wasn’t available? These days, payments are more than just transactions – they are make-or-break moments for customer retention. The importance of consumer-centred payment systems was a key theme at Cuscal’s Curious Thinkers […]

Getting the Most Out of Your AI by Improving the Quality of Your DataAI is transforming how payments businesses, financial institutions, and corporates operate by improving efficiency, fraud monitoring, and customer experience. The value AI delivers hinges on the quality of the data it processes, a key theme discussed at Cuscal’s Curious Thinkers 2024 event. […]

CEOs are crucial to maximising the benefits of AIThe rise of AI opens up exciting opportunities for payments businesses to grow quickly, but it also brings its share of challenges. CEOs are uniquely positioned to guide their organisations in using AI effectively and across the board. The challenges of using AI to scaleOne key learning […]

How To Build Customer Experience Excellence by Unlocking Leadership PotentialIn an industry driven by precision, trust, and innovation, payments businesses often focus on the technical infrastructure that powers their operations . However, a fundamental, often overlooked element of success lies in the people who lead these businesses—your managers. As Charlotte Rush, Head of Growth at […]

Artificial Intelligence (AI) is fast becoming a feature of Australian business – whether senior management likes it or not. And as employees become more comfortable with tools like ChatGPT, businesses will need to create, implement and enforce rules to govern its usage. The AI Train Has Left the Station  One of the central themes to emerge […]

Introduction to Webhooks Have you ever wished your systems could talk to each other automatically without you having to constantly check for updates? That’s where webhooks come in. Webhooks are like messengers that instantly notify your system when something important happens. This way, you can automate processes and get real-time updates without any manual intervention. […]

In a recent speech by Assistant Treasurer Stephen Jones at a CEDA (Committee for Economic Development of Australia) conference, significant changes were announced that aim to reshape Australia’s digital economy, focusing on the Consumer data right (CDR), privacy, and cybersecurity. The speech highlighted both the benefits and challenges brought by the digitisation of the economy, emphasising the […]

Basiq, a leading data aggregator, has released a new report, Changing Perspectives: An inside look at Open Banking performance and adoption in Australia, detailing critical findings on the performance and growth of Open Banking in Australia.  To date, Basiq has enabled over 900,000 Open Banking connections between consumers and businesses to help with tasks such as […]

Trust accounts are a fundamental vehicle for individuals and organisations to safeguard and manage assets for designated beneficiaries. They play a vital role in protecting assets and ensuring their proper distribution, a common practice in industries such as medicine and law, as well as in charities, estate planning, and investments. The challenges of reconciling Trust […]